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We’ve compiled answers to common questions about buying, installing, and using saunas. Whether you're considering infrared, traditional, or hybrid models, discover how they can boost your health and upgrade your home.

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  • Traditional Sauna FAQs
  • Infrared Sauna FAQs
  • Building & Electrical FAQs
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What differentiates a wet sauna from a dry sauna?

They are interchangeable. Due to the dry heat and lack of humidity, the hot sauna is thought of as a dry sauna when you enter it before any water is sprinkled on the rocks. It becomes a wet sauna the moment steam is produced by pouring water on the rocks creating a humid environment.

How should I care for my outdoor sauna’s exterior?

Our outdoor saunas are made for the rigors of outdoors and ok to be in all elements including very cold, windy, humid, and hot climates. If left untreated, the wood will eventually turn a gray/silver color from the sun but this will not affect the function of the sauna in any way. If you want to preserve the sauna’s deep, natural color, you should use a clear UV-inhibited stain on the exterior to protect it from the damaging effects of rain and sunlight. Your neighborhood painter might offer assistance with a suitable product. Don’t ever treat the sauna room's interior.

What sort of site preparation is required for my outdoor barrel or cabin sauna?

Although Salus Saunas can be utilized in most settings, it is imperative that the surface upon which the sauna is supported be firm and level (a tiny slope for rain run-off is OK). Wood decks, concrete patios, paver stones, pressed gravel, etc. are examples of appropriate surfaces. Do NOT place your barrel or cabin saunas cradles directly on the grass/ground. Please ask a sales representative for assistance with foundation options if unsure.

Which kind of electricity service is necessary?

Traditional sauna heaters require 240 volt and a 30, 40 or 50 amp breaker, and need to be hardwired by a licensed electrician. Infrared saunas required 120 volt with a 15 amp or 20 amp dedicated circuit depending upon the size.

What kind of routine maintenance does my sauna require?

From a maintenance perspective, relatively little work is needed. Occasionally cleaning the sauna’s floor or benches with a water and baking soda solution is recommended. If sweat stains get too bad you can lightly use sandpaper to get rid of them. Not often, but every once in a while for a barrel sauna, you may need to tighten or loosen the bands occasionally due to how much the environment causes the wood to shrink or expand.

What degree of heat is ideal for a sauna?

It really depends upon your preference. Hotter doesn’t necessarily mean better, some people like it cooler and some people like it extremely hot. It boils down to choice and preference.

How hot do your traditional heaters get?

This will depend on the heater model. The Harvia KIP heaters get up to a max temp of 190 degrees. The Virta heaters will get to a max temp of 190 and sometimes closer to 200 in the right environment. The Huum heaters can get all the way up to 220 degrees!

What is the NM length for each infrared heating panel, near, mid and far,in the full spectrum saunas?

Our Infrared saunas operate between approximately 1 micron (the NEAR Infrared part of the Electromagnetic Spectrum) to 12 microns (the FAR Infrared part of the Electromagnetic Spectrum) capturing all three wavelengths. NEAR Infrared falls between .76 - 1.5 microns, MID Infrared falls between 1.5 - 5.6 microns, and FAR Infrared is greater than the 6 microns.

Near, mid, and far all have specific optimal wavelengths for delivery to the human body. Far is 9.4, Mid is 6.7 microns, and Near is 880 nano meters. Outside of that, the wavelengths simply aren't able to be absorbed by the human body. How much of your IR is delivered at these wave lengths?

The optimal absorption rate for the human body is 9.4 microns. But because of the fluctuation in electricity, it is not possible to only get exactly 9.4 microns. Therefore, the microns are typically listed in a range, that being 1 micron (the NEAR Infrared part of the Electromagnetic Spectrum) to 12 microns (the FAR Infrared part of the Electromagnetic Spectrum) capturing all three wavelengths.
NEAR Infrared falls between .76 - 1.5 microns, MID Infrared falls between 1.5 - 5.6 microns, and FAR Infrared is greater than 6 microns.

What is your emissivity percentage?

It is 86%

Where are they made? Where do the heating units come from?

1 Our sauna products are constructed using Reforested Canadian Hemlock/Red Cedar Wood.
2.1The electrical components are manufactured in China.
2.2Our carbon heaters are manufactured in-house also in China.
2.3All units are pre-assembled in China before shipping to the USA-based warehouse.

What are your EMF levels?

Our saunas are near zero EMF which means they are less than 0.1mG (milligauss) when a few inches away (which is how you would sit in the sauna).
You wouldn't lean right against the heating panels but if you did it would be a reading of 1.1.

How do infrared saunas work and why are they good for you? 

When we expose our bodies to infrared light, our bodies' metabolic process accelerates. As the body heats up to a slight fever of 99.0 degrees, the temperature at which our bodies begin to fight infection, we begin to sweat, resulting in a passive cardiovascular workout as the body attempts to cool itself naturally. The heart will have to work harder to help cool the skin's surface, and you will begin to breathe more heavily as your body requires you to oxygenate the blood pumped at a higher rate throughout your body. Sweating is an essential factor. Toxins that the body cannot ordinarily pass through the kidneys or liver are present in 20% of all perspiration produced during an infrared sauna session. In contrast, only 3% of your sweat in a traditional or steam sauna is toxins removed from the body.

Why do steam and dry heat saunas not remove as many toxins from the body as infrared saunas?

Steam and dry saunas operate on a principle known as convention. It heats the air first, then the body, just like an oven. An infrared sauna operates on the radiant heat theory. The infrared rays penetrate the muscle tissue removing toxins directly from deep within the muscle and the subcutaneous layer of fat via our skin. When exposed to infrared light, cancer cells with a heat shock protein of 70 or less perish. Residual or latent viruses, germs, and toxins from chemotherapy, lead, mercury, uranium, pesticides, drug misuse, nicotine, and alcohol are released via the skin, relieving the body of the task of keeping these dangerous toxins away from essential organs.

Who can benefit from an infrared sauna?

Everyone benefits from infrared saunas! Premature babies who have not yet matured enough to maintain their own body temperature are placed in incubators that use far-infrared light in neonatal hospitals around the United States. Infrared sauna therapy promotes circulation, lowers discomfort, and aids in the maintenance of core body temperature for optimal body functioning and overall quality of life in the aged. Infrared sauna treatments have been shown to benefit/aid with the following ailments and conditions: mercury poisoning, Lyme’s Disease, COPD, heart disease, high blood pressure, chemical sensitivity, allergies, weight loss, wound healing, improved immunity, cancer therapy, diabetes, autism, acne, psoriasis, speed in healing time of sore muscles or strained ligaments, pain relief, pain management, detoxification, and many more!

What are the health dangers of infrared saunas?

Sauna use poses no health risks unless you have a blood clotting condition, are in the advanced stages of lupus, multiple sclerosis, or another nervous system disease that has damaged the body's natural ability to cool itself. You can never overdose on infrared light since your body can only absorb enough for each cell before it passes harmlessly out of the body. You want to make sure you are drinking enough if you are sweating a lot so that dehydration doesn’t occur.

Where are infrared saunas manufactured?

All infrared saunas for sale in the United States are assembled overseas, usually in China. Our infrared saunas are made from materials sourced only from the USA and Canada, but then shipped overseas to be built.

Where can you find infrared saunas?

Infrared saunas have found a home in many households, medical offices, massage or chiropractic offices, and any medical professional that concentrates on detoxification or cardiac therapy, pain management, Lymes disease, or obesity. Saunas can be found all over the world at luxury hotels, health spas, health clubs, and medical facilities.

What is the ideal temperature for my infrared sauna, and how long should I spend in it?

When you first begin your sauna session, keep the temperature low. The ideal temperature for infrared sauna health benefits is between 118 and 120 degrees Fahrenheit. Most infrared saunas max out at 140-150 degrees. Begin with 15-minute increments and work your way up to 30 minutes. An infrared sauna should never be used for longer than 60 minutes. When you start sweating, you will notice that you sweat even more when you wipe it away with a towel. Listen to your body and exit the sauna if you feel faint, lightheaded, or dizzy.

How long will it take to put together my infrared sauna?

Our infrared sauna kits are easy to put together and on average it only takes 1-2 hours for 2 adults.

How long does the warranty last on my infrared sauna?

Salus Saunas infrared sauna warranty is one of the best in the business. We will cover your infrared sauna for 7 years!

What Exactly Is an Infrared Sauna?

An infrared sauna is a form of sauna that uses infrared carbon heaters to produce radiant heat that is directly absorbed by the body. It has a number of health benefits, including relaxation, increased circulation, pain reduction, and detoxification, among many others.

What Are the Medical Advantages of Infrared Sauna Therapy?

Relaxation, stress reduction, reduced inflammation, pain alleviation, better sleep, clearer skin, boosted immune system, improved circulation, and better sleep quality are just some of the benefits of infrared sauna therapy. Infrared saunas also work well for specific health conditions and diseases.

How Do I Select the Best Infrared Sauna for My Requirements?

Choosing the best infrared sauna is an important decision. Consider the size of the sauna, the number of people it can accommodate, the available space in your home, and any unique features you want. Our product descriptions include thorough information to assist you in making an informed decision. All of our infrared saunas come “fully loaded” with dynamic speakers, Bluetooth and aux hookup, and chromotherapy mood lighting. Most infrared saunas also have a heated floor and exterior/interior touch panel. Our Full Spectrum saunas also come with a built-in pink Himalayan salt bar. All infrared saunas have accessories that can be purchased if desired, such as backrests, aromatherapy cupholders and sauna cushions.

What Kinds of Infrared Saunas Do You Provide?

Salus Sauna has a wide range of infrared saunas available with models ranging in size from 1-8 people! We carry both far infrared and full spectrum sauna models. Explore our selection to find the ideal sauna for your space and needs.

Do Your Infrared Saunas Require Assembly?

Yes, our saunas do not ship fully assembled, however, most parts are prebuilt. The infrared sauna kits are easy to put together and usually only take 1-2 hours. We do offer simple assembly instructions to make the process as straightforward as possible, as well as available customer service reps to help throughout the whole process.

How Much Do Infrared Saunas Cost to Run?

Infrared saunas are energy efficient, although operating costs can vary depending on usage and local electricity rates. Because they use less energy than traditional saunas, many customers find them to be more cost- effective. Please use our sauna calculator on our website to get a better idea of how much it would cost. See linkhere.

How Should I Care for and Clean My Infrared Sauna?

Infrared saunas require little to no maintenance other than the occasional cleaning. To preserve the longevity of your sauna, it is ideal to quickly wipe down the sauna with a wet cloth after each use if you sweat a lot. For occasional cleaning we suggest a mild solution of water and baking soda. For hard to remove sweat stains, lightly scrubbing with sandpaper will remove these.

What are the different types of infrared saunas?

At Salus Saunas we have far infrared saunas and full spectrum infrared saunas. The type of infrared sauna that is right for you will depend on your individual needs and preferences. Our team of sauna experts are ready to consult with you regarding which type is best for you!

What are full spectrum saunas? How are they different from far infrared saunas?

A full spectrum sauna emits all three types of infrared light: near, mid, and far. Near infrared has the shortest wavelength and penetrates the skin the least, but it can help to improve circulation and reduce inflammation. Mid-infrared has a longer wavelength and penetrates the skin deeper than near infrared, but not as deep as far infrared. It can help to relieve pain and promote relaxation. Far infrared has the longest wavelength and penetrates skin the deepest, reaching the muscles and organs. It can help to increase circulation, reduce inflammation, and boost the immune system. A far infrared sauna only emits far infrared light. This type of sauna is typically more efficient at heating the body’s core temperature than a full spectrum sauna, but it may not offer the same range of health benefits.

What are the EMF levels of your infrared saunas?

All of our saunas have Ultra Low/Near 0 EMF. Much less than that of any everyday appliance. We have testing’s that we have conducted on all of our Infrared saunas measuring the electromagnetic radiation intensity. These can be sent to customers upon request.

Are the floor heaters in your infrared saunas water and sweat proof?

Yes! Sweat will not hurt the floor heater however it is suggested to properly clean it if needed.

Can I put my infrared sauna outdoors?

Unfortunately the infrared saunas are meant for indoors only. Putting them outside will void the warranty. They can go in any room in the house, on any floor surface, and against any wall. All saunas have a built in water proof floor heater so you do not have to worry about it leaking on carpeting for example. All of the electronics are on the roof of the sauna so if you decide to put it outside, you must make sure it is under a covered patio/roof. Please note that since these are meant for indoors, putting it outside will void the warranty and you will be responsible for payment on any replacement part you will need. Depending on the environment, it will also take your infrared longer to heat up if it is outside. We do offer custom canvas covers for your sauna. Please speak to a Salus Saunas representative about this in more detail if you are considering putting your infrared sauna outside.

Is infrared heat safe?

Infrared energy is not only safe, but is also highly beneficial for our bodies. Infrared heat has been actively used in the medical field around the world for decades. Physicians, surgeons, pain management clinics, physical therapists, chiropractors, massage therapists, etc., have all used infrared heat to help their patients with a variety of health issues for many years. Infrared Saunas have become mainstream in the health and wellness field and its popularity among health care professionals grows each and every year.

Why are carbon fiber heaters better than ceramic heaters?

Ceramic heaters can burn to the touch and carbon heaters do not.. In addition, there are no “hot spots” with Carbon heaters, and the heat is evenly distributed throughout the cabin. This gives you a much better and even heating session, allowing the infrared rays to be absorbed more by your body.

Can one person assemble everything, or will I require assistance?

Our saunas are kits and most are fairly easy to assemble on your own, some may require extra people and take more time. Generally the larger the sauna is the more people and time are required. 90% of our customers nationwide assemble on their own, some however hire a handyman or contract to do it. Our saunas usually take anywhere from 2 - 10 hours to assemble depending upon size and complexity. Infrared saunas are pretty easy, they sometimes take only 1-2 hours to assemble.

When installing my traditional sauna heater that is mounted to a wall, are there pre-drilled holes for mounting?

Most of our saunas do not have pre-drilled holes, you will need to screw in yourself with robust screws strong enough to hold the weight of the heater and stones. Make sure you check that your heater is securely fastened to the wall of your traditional sauna, and the screws are long enough to go through the walls and support the weight of heater and stones.

Regarding the metal bands for a barrel sauna, how tight should I tighten the bolts upon securing the bands?

The bands should be tight enough that they shouldn’t move when firmly pulling on them. You should tighten the bolts very firmly, you will here the wood make crunching noise which is completely normal. You want them very snug, but you do not need to overtighten and strip the bolts. Wood shrinks and expands, you will need to tighten them up periodically if the nuts become loose, usually every 2-6 months. Please just check periodically if the bolts are firmly tightened.

Do I need ventilation for my indoor infrared or traditional sauna?

You do not need a lot of space for ventilation for both infrared dry and traditional indoor dry/wet saunas. First there are plenty of ports and crevices for air to get into both types of saunas, and our saunas have built-in ventilation ports that you can open and close if desire. All of our saunas are built extremely well to hold and retain heat and moisture so it won’t escape in the room you have it in.

Is it pretty easy to assemble my infrared or traditional sauna by myself?

In most cases, 1-2 individuals can install a sauna in a matter of hours. The bigger more complex saunas may require a few more people to help. We provide a lot of information upon purchasing including owners manuals, pics, documents, and even assembly videos. We find that 90% of our customers nationwide assemble their sauna by themselves. There are some that prefer to hire someone to do it and that is ok. But our Salus Saunas team is always available for customers that have questions about assembling their own sauna.

Does my sauna purchase include assembly by one of your representatives?

We do not include assembly as part of the sauna purchase, nor do we have a Salus Saunas representative that can install your sauna. Most customers nationwide assemble their sauna themselves. We provide owners manuals, pics, documents, and assembly videos upon purchasing and we’re always here to help with any questions. We rarely get calls from customers that cannot figure out how to assemble their sauna, but again we are always here to help.

Can I use an extension cord to plug my infrared or traditional sauna in?

No you cannot use an extension cord to power up either an infrared or traditional sauna. Infrared saunas need to be plugged directly into the appropriate 110v 15amp or 20amp receptacle. Traditional saunas do not use a plug, they all require 240 volt and need to be hardwired by a certified electrician. Please reference your owners manual for your particular sauna, and always consult a certified electrician for power requirements of your sauna.

Can I put any of your saunas outdoors?

Salus Saunas has many sauna models. Infrared saunas must be indoors and protected from moisture and are not meant to go outdoors.  Our indoor traditional saunas are meant to go indoors only.  Our outdoor barrel, cabin, and luxury saunas are meant to go either indoors or outdoors. Our barrel saunas, for example, are built with quality wood and the ball and socket design of the staves makes for a robust seal and solid structure for outdoor use. Additionally, the thick softwood staves are excellent at retaining the heat of the sauna and the circular barrel shape provides excellent distribution of heat. We also have luxury, cabin, and hybrid options for outdoors.

Why is a sauna believed to be beneficial to health?

Saunas have been around for centuries.  An authentic sauna is made to get hot, and the sauna's heated temperature is what produces the health advantages. Your heart rate increases while your body heats up, providing all the advantages of aerobic exercise. The increased calorie burn, enhanced circulation, pain relief for weary muscles and joints, improved breathing due to the moist steam, and detoxifying from the strong perspiration are just a few of the many advantages. A lot of people find it to be a really soothing and therapeutic experience that also improves their sleep and ability to cope with stress.

Will using a sauna aid in my weight loss?

The North American Sauna Society claims that one sauna session can burn up to 300 calories. Both water loss from sweating and calorie burn from a higher heart rate contribute to weight loss. Regular sauna use is a fantastic supplement to a weight-loss program.

What are the operational costs of a sauna?

Generally speaking all saunas are very inexpensive to operate and will not yield an extremely high electric bill each month. Saunas are only on when in use, and off when not being used so you are not drawing power. The cost of using a sauna depends on the type of sauna (infrared saunas are more cost efficient than traditional saunas), how often the sauna is used, the kW of the heater, and the local billing rate per kWh. To get a better general idea, you can access our Sauna Cost Calculator on our websitehere.

How long will it take the sauna to warm up?

Infrared saunas are meant to go indoors and in a room with an ambient temperature of 68 degrees Fahrenheit or higher. At this temperature it generally takes about 30 minutes to get to 120 degrees Fahrenheit, which is the average temp most people use it at. If you have your infrared sauna in a colder room like a garage or basement, it may take a little longer to heat up. Traditional saunas usually take 45-60 minutes to get to 160 - 180 degrees Fahrenheit, but it will also depend on the inside and outside environment, and the ambient temperature. Depending

Please speak to a Salus Saunas representative to get a more accurate estimate based on your chosen sauna model and heater.

How much time should I spend in the sauna?

This varies depending on the person, if the sauna is traditional or infrared, as well as how hot the sauna is. Each person should start out with a shorter amount of time, as well as a lower temperature, and then build up from there until they find what works best for them if they are not used to or comfortable with the higher heat. Some individuals spend 10-15 minutes in a sauna at low temps, some spend a few hours in their sauna and go in and out to cool down and heat back up again. It really just depends on the individual and their preference as to how hot and how long.

After using the sauna, what should I do?

After using the sauna, most rinse off in a shower or bath but it is up to the individual. Remember to drink enough water to make up for the fluids you lost while using the sauna.

Are there any health issues with which I need to be concerned

Before using any type of sauna, it is advised you speak with your doctor if you have a history of any severe health issues, especially heart issues and high blood pressure.

How will my sauna be shipped?

Once your sauna ships, the delivery driver will contact you ahead of time to set up a delivery time and date that works for you. Most of our saunas ship via LTL freight with a few bigger and heavier saunas shipping flatbed. Your sauna will ship in a crate or multiple boxes, packaged safely together on one pallet. The sauna will be delivered using a lift gate truck. The lift gate will drop your palletized sauna to the ground, and the driver will relocate the sauna shipment to your curbside.  If the 30-35 ft LTL freight truck cannot get to your curbside then they will have to make other arrangements with our customers to get their shipment like picking it up at the local terminal or meeting them at the end of the driveway.  There may be an extra shipping charge customers may be responsible for if there are special delivery requirements.

Why Should You Buy Your Sauna Products From Salus Sauna?

Our goal is simply to help people change their lives, one person at a time, through the power of sauna therapy. That means our focus is on you, not the sale. Our team is highly trained and knowledgeable in health and wellness, as well as the sauna industry. We personally review each of our customer’s goals, lifestyle, and home to help recommend the sauna that will benefit and improve the quality of your life. We realize that a sauna is a significant investment in your health and home; we want you to be 100% comfortable and happy with your purchase.
We make buying and owning a sauna easy. Our price includes everything you need for a safe and enjoyable sauna experience. All of our infrared saunas are world-class, fully loaded, include everything you could want or need with your sauna, and have the best warranty in the sauna industry. Best of all, our saunas are easy to assemble and require no construction, plumbing, or complicated wiring. We’re here for you before, during, and after you purchase your sauna. We strongly believe our products and customer service are superior in every way to what you’ll find anywhere else. Our customer service is world class and the best in the sauna industry. Please feel free to Google Salus Saunas reviews and read our 275+ 5 Star Google Reviews and all our reviews across all mediums.

What Is Your Shipping Policy? What about refunds and returns?

Salus Sauna provides quick and dependable shipping to ensure your sauna arrives in perfect condition. Shipping times may vary depending on your location and the model purchased. Please see more on our shipping policyhere. We want you to be completely satisfied with your purchase so we will do whatever we can to make this a great experience and to make our customers happy.

What separates infrared saunas from traditional saunas?

Infrared saunas and traditional saunas both use heat to promote relaxation and other health benefits. However, they do so in different ways. Infrared saunas use infrared light to heat the body directly. This light penetrates the skin and warms the tissues beneath, which can help to improve circulation, reduce inflammation, and relieve pain. Infrared saunas operate at a lower temperature than traditional saunas. Traditional saunas heat the air, which then heats the body. The option of adding water to the rocks creates humidity in the traditional sauna.

Can I use my FSA or HSA card to purchase?

As a wellness company dedicated to providing our loyal customers with the most convenient, affordable, and accessible way to purchase their dream sauna, we here at Salus Saunas accept FSA cards for any and all sauna purchases. We are not currently set up to accept HSA cards however.

What is the lead and delivery time for your saunas?

The delivery time varies based on the type of sauna you choose, and you can find the specific delivery times on the sauna product pages along with all the details about its features.

What wood type is best for saunas?

There are many types of wood that are great options for indoor and outdoor saunas.  We offer Rustic Cedar and FIR, Nordic Spruce, Canadian Hemlock, and Thermally modified Nordic spruce are used around the world for all types of saunas.

What is thermally modified wood?

Thermally modified wood is wood that has been treated with heat to improve its durability and resistance to rot, decay, and insects. The wood is heated to a high temperature, typically between 180 and 220 degrees Celsius, in an oxygen-free environment. This process changes the chemical structure of the wood, making it a better quality wood. The Thermory process also cooks the sugars out of the wood making it more stable, long lasting - it doesn't attract bugs or mold because sugars are gone and it looks better as it ages (more even coloring). Each board is checked with x-ray and the defective ones are discarded. Because of the Thermory process you also don’t have to adjust the metal bands as much because the wood is more stable and doesn't shrink/expand as much as other saunas.

Do First Responders, Firefighters, Military and Veterans get a discount?

Yes! We have a National program for any and all First Responders and veterans (EMT, Police, Firefighters, Military, Medical Staff, etc.).  We will ask for identification upon ordering your sauna to validate you are a first responder and/or veteran.  Discounts will vary depending upon which model you choose so please ask one of our highly trained Salus Saunas representatives.

Do you have an electrician you offer or recommend, or am I required to source my own?

We do not have Salus Saunas electricians. You would be required to source your own electrician for sauna heater installation. We have multiple technicians that can advise and support both customers and their electricians over the phone and email for any and all electrical and construction questions that arise. This is part of our service to our Salus Saunas customers for no additional fees.

Can I put my sauna in cold, snowy, below zero temperatures?

Yes, our traditional outdoor saunas are world class and will perform in any weather condition. We have customers in most cities and all states nationally, including the colder climates with sub degree temps and hotter humid climates and our saunas will perform.

Do you ship to Hawaii and Alaska?

Yes, Salus Saunas is excited to announce that we are now shipping to Alaska, Hawaii and Puerto Rico! This means that Salus Saunas customers can enjoy their products in the comfort of their own home without having to go to your local gym, spa, or health club.

Do you have any WIFI Heaters?

Yes! We have both Harvia and Huum heaters that have digital control panels and WIFI capability with an App you can download on your cell phone. Now you can have the convenience of starting your sauna from your phone wherever you are!

Do you use any toxic glue and what kind of exterior stain do you use on your saunas?

No! We do not use anything toxic in any of our saunas including toxic glues.

How long have you been in business?

We have been in business since 2013. We are on of the largest and most well respected saunas companies in the USA. Our reputation is flawless across all mediums, and we are highly regarded as one of the best sauna companies in North America.

How do I activate my warranty?

We have your sauna order on file so there is no need to “activate” or mail in the warranty card. You can if you choose, however, we will always honor your warranty for as long as it applies from your date of purchase!

Can I safely use a laptop, IPad, IPod, Cell phone, etc…in my sauna?

We do not recommend you bring any of these into your sauna because of the heat, sweat, and moisture.

Do you have a money back guarantee?

We promise that you will be completely satisfied with our product and the entire buying and consulting process. We are 100% confident you will not want to ever return your sauna.  However there are a very few that may need extra support, we will work with you to make sure you are happy with everything!

Who can I call if I have a problem with my sauna?

You will have multiple support channels of service when you purchase a sauna from us. When you purchase a sauna you get all contact info, for each of these resources below. You have many support options and you’re covered under warranty for any issues with your sauna.

1. Your Sales Person

2. Salus Saunas staff

3. Our national warranty/service team. 

4. Our national technical support team

5. Multiple other channels that are here to support our customers and anything they need

Do you offer financing?

Yes! We offer financing through both Affirm and Synchrony. Please ask your customer service rep to go over these with you in detail if you are considering financing as an option.

Do I have to pay extra for shipping?

LTL freight deliveries domestically is included with your purchase. Shipments outside the continental USA states like Alaska, Hawaii, and Puerto Rico will have an additional ocean freight amount due that the customer is responsible for paying directly. For larger sauna shipments that require a flatbed truck may incur an additional fee. Please consult one of our highly trained Salus Saunas representatives about any of these shipping options.

Which sauna should I get? Is it true that bigger is better?

It is true, bigger is always better if you have the space and budget for the stretch out room.

Do you ever have any promotions, specials, or sale prices on your saunas?

Yes! We often have sales and specials. Especially around holidays and special events. Please reach out to a sales representative to ask about our current specials!

Does a glass door make a difference in a sauna regarding heat loss? 

An all glass door would only make a difference in heat loss if the sauna was going outside in a cold and or snowy climate. Then we would recommend an all-wood door or half-wood/half-glass door. If the sauna is going indoors or even a garage or basement, an all glass door would be fine and next to no heat loss would occur.

Are your saunas insulated? 

No, but our saunas do not need additional insulation.  Our saunas are all world class and will perform and do not need additional insulation.